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Compression error

ruben Feb 09, 2017 01:49PM PST

Hello,

Since a day more or less we are getting following error while sending a transconding job using the Web RestFul API:

Compression Error - Compression Error | LaunchSmicomp failed: smicomp unexpectedly exited. Exit code = 0x80010004 Unexpected exception occurred

We run SorensonServer 4 in a 4 node cluster and this occurs on just one of them. Apriori no changes have been done on the server.
We have restarted and also rebooted the server with no resolution.
I would appreciate any hint.
Thank you,
Ruben

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Andy Bowles Feb 10, 2017 08:25AM PST
Hi Ruben,

Please create a support ticket at the following link and we will be glad to assist. https://sorensonmedia.mojohelpdesk.com/

It would help if you were to provide the log file folder from the server that is failing. Please compress the folder C:\SqzServer\Logs and attach it to the support ticket.

Thanks,
Andy

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